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Frequently Asked Questions

Questions answered in this section:
How do I make a reservation?
How old do I need to be to make a reservation?
What is required to hold a reservation?
What happens if I need to cancel?
Why choose Alta Ski Area or Snowbird Ski and Summer Resort for your vacation?
Do you ever offer specials or discounts?
Can I check-in early or check-out late?
Where do I get the keys?
Does GPS work to find my way to the vacation rental?
What is provided in the vacation rental?
What do I do if something goes wrong at the home during our stay?
What is required of me at check-out?
Where should we park?
Contact Us

Q:  How do I make a reservation?
A:  Reserving an Alta or Snowbird Vacation Rental is easy! You can book with one of our friendly reservation specialists by calling 888-546-5707 or set up your reservation online. We require a valid credit card to reserve a vacation rental (Visa, MasterCard, and American Express). We can take your deposit by credit card. We do not accept checks or cash for reservations. If you reach our voicemail during business hours, it means we are on the other line helping another guest at the moment.  Please leave a message and we will get back to you right away.

Q:  How old do I need to be to make a reservation?
A:  In order to reserve a vacation rental property at Alta and Snowbird with Canyon Services, you must be 25 years of age and traveling with a group that are all at least 25 years of age or with a family or group accompanied by a parent or legal guardian.

Q:  What is required to hold a reservation?
A:   Bookings made 60 days prior to arrival require a deposit of 50% of the rent, plus insurance and reservations fees. This deposit must be paid at the time of booking by credit card. Bookings made within 60 days of arrival require full payment. The timing for Holiday reservations varies slightly – with a 90 day window for final payment.

Q:  What happens if I need to cancel?
A:  We understand that emergencies occur, often beyond your control. Because Canyon Services has a very strict cancellation policy, we highly recommend that you purchase travel insurance to protect your vacation investment. Please see the full cancellation policy at Rental Rules and Polices.

Q:  Why choose Alta Ski Area or Snowbird Ski and Summer Resort for your vacation?
A:  Adventure awaits you. There are so many wonderful things to see and do, in and around Alta, Utah, Little Cottonwood Canyon and Salt Lake City! In the winter – this area is a winter wonderland with miles and miles of skiing and snowboarding trails for your enjoyment at both Snowbird and Alta resorts. Just an hour and a half away, you can explore Park City and try out Deer Valley skiing or check out the Tanger Outlet Mall off 1-80 in Parley’s Canyon. Cabela’s Sporting Goods is south on 1-15 about 45 Minutes away.
The area is rich in natural beauty, both summer and winter, with its majestic granite peaks and pristine streams. In the summer you can enjoy unspoiled waterfalls, and beautiful hiking and mountain biking trails. Rock climbing and mountaineering are popular in Little Cottonwood Canyon, as well.
Salt Lake City has a variety of beautiful up-scale boutique malls and there are music festivals, art exhibits, and museums to explore. Within a day’s drive, you can experience the incredible natural wonders of many State and National parks. There are plenty of dining out options – from casual, family friendly to five-star high-end restaurants.

Q:  Do you ever offer specials or discounts?
A:  Occasionally, we run special promotions.  For current specials, please see the Specials page of the web site. You can also Follow us on Facebook for additional information on deals.

Q:  Can I check-in early or check-out late?
A:  Standard check-in time is 4:00 P.M. and check-out is 10:00 A.M.   We ask that guests respect these times, our housekeeping staff will need the time available between guests to reset the property and maneuver mountain terrian.  Requests for early check-ins and late check-outs will be accommodated whenever possible, subject to availability and payment of an additional $200 fee per hour or an additional nights rent. During the winter season, it is more difficult to accommodate these requests. 

Q:  Where do I get the keys?
A:   At the Village at Sugarplum, you will go to the office to check-in and obtain your keys and a property map that shows you where to locate your unit. At Powder Ridge, you go directly to your unit and call the Manager to check-in. At Blackjack Ridge, Superior Point, The Sugarplum Townhouses and The Meadows, you will go directly to the unit and call for a manager to come check you in and give you your keys.

Q:  Does GPS work to find my way to the vacation rental?
A:  Sometimes GPS will work in Little Cottonwood Canyon; however, we have found that sometimes guests are led astray. In order to prevent this happening to you we not only have a Maps section on the website, but we send you the appropriate maps for your stay in the Check-in App. We encourage you to save/print them and bring them with you.

Q:  What is provided in the vacation rental?
A:  All linens and towels, basic kitchen essentials and coffee filters are provided. We also stock the home with an initial supply of tissue, toilet paper, paper towels, garbage bags, laundry soap, bath soap,  dish soap, dishwasher detergent, salt/pepper and olive oil. For most guests, the initial supply is enough for their stay. You may wish to purchase extra, if you think you may need it. This is especially recommended for larger groups and those staying more than five nights. We do not stock any food items – so bring what you need.

Q:  What do I do if something goes wrong at the home during our stay?
A:  For medical or fire emergencies, please call 911. For situations pertaining to the property (i.e. internet goes out, hot tub issues, housekeeping issues, etc.) we have staff on board 24 hours a day to assist you. If you reach the voicemail, please leave a message and someone will get back to you as soon as possible. The numbers to call are 801-742-3880 or 800-562-2888.

Q:  What is required of me at check-out?
A:  Check-out procedures are located in the Guest Guide portion of the website, as well as on in the Rental Rules and Policies under the About Us Tab. Basically, we ask that you leave the beds as they are, put all soiled towels and bathroom linens in the tub or shower, make sure all dirty dishes have been loaded into the dishwasher and all trash and garbage is gathered into bags left in the kitchen. Please empty and wipe out the refrigerator and freezer.

Q:  Where should we park?
A:  There is a one vehicle garage space for almost all units and you will be given garage codes or an opener prior to or at check-in. Please respect the parking restrictions. Due to snow and weather conditions, we cannot offer additional parking spaces near your unit. If you do have an additional vehicle, please call the office and we will do our best to help you find additional parking nearby, 801-742-3880.  Please do not park in front of the offices.

Contact Us
Reservations Office | | 888-546-5707       

Operations Office | 801-742-3880P. O. Box 920025, Snowbird, Utah  84088