Check In Information

View our Information Packets below or use our Hospitality App 

If you have any issues when entering dates please call 888.546.5707 to inquire.

Welcome Packet

On this page you find the following information:

Welcome and Completing Your Reservation
Grocery Information
Items Stocked in Condo
Additional Services We can Arrange
Guest Resources
Deposit and Cancelation Policy
CSA Damage Coverage
Optional CSA Travel Insurance

Welcome and Completing Your Reservation
To complete your reservation, please e-sign your Rental Agreement at your earliest convenience. Please be sure to add our e-mail address to your contacts list so that you receive important information about your upcoming reservation!

When you arrive in Salt Lake City, your are only about 45 minutes from our famous mountains and your home away from home! Check-In time is 4:00 PM or later and Check-Out is 10:00 AM or earlier. We do not have storage facilities for luggage and gear at our properties. Please take this into consideration when you book your flights. Please send us your travel arrangements as soon as you have them.

Grocery Information
You may wish to purchase your groceries on your own, or use our friendly and helpful concierge service provided by Jan. Remember, you will be in a winter environment. There may be times that you are required to stay indoors. Most of your grocery options are located in the Salt Lake valley – not in the canyon. Please have two days of provisions for each person in your party.

Here are some options for getting groceries:
Concierge with Jan | To order call her at (801) 742-3880. Order your groceries at least ten (10) days prior to your arrival to ensure we have time for processing.

Grocery stores in Salt Lake | The following are convenient to the airport and our vacation rentals: Dans, Whole Foods, Fresh Market, Costco, Sprouts Farmer’s Market, and Smiths Grocers. All of these stores are shown on the Arrival Maps you will receive closer to arrival. All are along the way from the airport. You may checkout the map on our website.

You can pre-order your groceries from the Bengal Blvd Smiths for a small fee through the “Clicklist” Program.

Grocery Shuttle (Mid December to Mid April Only) | A Grocery Shuttle is available by calling (801) 933-2492. You will need to make a reservation and pay any additional fees for this service. The shuttle will take you to Smith’s Grocery Store.

A Note about Alcohol | When shopping in Utah, you will not be able to purchase liquor and wine in the grocery stores, except beer that is 3.2% by volume. Wine, liquor and full strength beer must be purchased from an authorized Utah State Liquor Store near the base of Little Cottonwood Canyon and also at the Snowbird Center in General Grits Convenience Market.

Items Stocked in Condo
Paper Towels, dishwashing liquid, dishwashing powder, sponges, coffee filters, laundry soap, bar soap, toilet paper, tissues, linens and at least one hair dryer. Humidifiers are available upon request.

Additional Services – Allow us to assist you with…
We offer competitive pricing for SUV rentals and shuttles as well as lift passes and gear discounts. Call us to make your reservations!

• Discounted SUV Rental through Enterprise Car Rental
•  Airport Shuttles through Canyon Transportation
• Discounted Lift Tickets Ski City Super Pass (Winter Season Only)

Guest Resources
Guest Guide | This Guide will be helpful in making plans for dinners and seeing what Little Cottonwood Canyon has to offer! You’ll also want to use it while you are in Little Cottonwood Canyon. It provides links to a restaurant guide, spa and massage services, child care service and much more. Save this link for your stay – as we have gone paperless in all our vacation rental properties.

Alta Town Shuttle (Winter Season Only) | Also known as the Alta ByPass Shuttle – the white shuttle makes a continuous loop past upper and lower Sugarplum Village, Powder Ridge, Superior Point, The Blackjack Homes and Condos, The View, The bypass houses, and the Wildcat Base area. It operates daily during the winter ski season, running from 8:30 am – 5:30 pm. This free service is sponsored by Canyon Services, the Town of Alta, Alta Ski Area and other local businesses.

Other Services & Things To Do | We have compiled a comprehensive list of businesses, services and things to do at Alta and Snowbird as well as the Salt Lake Valley. So check out all that this beautiful area has to offer!

Deposit and Cancellation Policy
Please use this link to access our Deposit and Cancellation Policy.

CSA Damage Coverage
We offer all Canyon Services guests Damage Protection through CSA Travel Protection. This plan is available with your booking at Canyon Services at a one time rate of $35.00 per reservation. The plan protects you for up to $3,000.00 of accidental damage to your rental unit, giving you peace of mind for your vacation!

Optional CSA Travel Insurance
We offer the option to purchase CSA Travel Insurance for your vacation rental. To review the policy click here.

Arrival Packet

Check-in is 4:00pm or later and Check-out is 10:00am or before.​

On this page you will find information on:
In Canyon Important Phone Numbers
Arrival and Grocery Store Map
Grocery Shopping Options
Now is the time to Finalize: Ground Transportation, Discounted Lift Tickets, Gear Rentals
Plat Map

In Canyon Important Phone Numbers
The Operations Office is your resource for everything you may need after you arrive.
Operations Office: 801-742-3880
Village at Sugarplum, Superior Townhouses, Superior Point and the Meadows: 801-742-3880
Powder Ridge: 801-742-2624
Hellgate Condominiums: 801-742-2020

Arrival and Grocery Store Map
If you are renting an SUV and driving from the airport, please use this map for directions to Little Cottonwood Canyon and any grocery stops you may need to make along the way. GPS doesn’t always work properly in Little Cottonwood Canyon.

Grocery Shopping Options
Concierge by Jan | She will be happy to shop for you and have groceries for you upon arrival. Place your order at least ten (10) days prior to your arrival, orders received less than 10 days prior cannot be guaranteed. Contact Jan at [email protected] or 801-742-3880.

Daily Grocery Shuttle (mid December to mid April only) | During the winter season, a grocery shuttle is available daily with a reservation. See our website for more details or call Canyon Transportation.

During the winter season it is required that you have at least two (2) days of groceries for each person in your group due to possible heavy winter storms and road conditions.

​Now is the time to Finalize: Ground Transportation, Discounted Lift Tickets, Gear Rentals
Please finalize all of these items at least 10 days prior to your arrival by contacting the Reservations Office at 800-562-2888, after that we cannot guarantee that we will be able to accommodate your requests.

Ground Transportation | You will need to rent an SUV with 4- wheel drive (during Winter season).   We can arrange Round Trip Shuttles from the Airport both Private and Shared.   To arrange a Private Shuttles everyone from your group must be arriving/departing at the same time. Private shuttles can include grocery, liquor and gear stops!  Shared Shuttles do not have any stops between the airport and your vacation rental.

Lift Tickets | Order your Discounted Lift Tickets – Ski City Super Pass – Call Reservations today to order your Lift Tickets.

Rental Gear (Winter Season Only) | A. J. Motion Sports is ready to assist you! Follow this link to pre-order your gear. Set up your pickup time or have them deliver to your condo. By using the Canyon Services link, you will receive either 30% discount or free delivery. Note: If you are on a shared shuttle you will need your gear delivered, as the shared shuttle is unable to make this stop.

Plat Map
This map is provided for your reference and shows all the Vacation Rentals available through Canyon Services.

Check-In Packet

On this page you will find:
Check In & Out Instructions
Directions to Your Unit

Early & Late Evening Arrival Information
Of Note
Grocery Shuttle Information
Upon Checkout, please…
Need a Ride?
Snowed out of the Canyon?
Arrival & Grocery Store Map

Check In & Out Instructions & Directions to Your Unit
Check In is 4 pm or later on your arrival date. Check Out is 10 am or earlier on your departure date.
Click on the link below for the complex or home where you are staying. Also, please check the Check In Packet that we emailed directly to you as it has valuable information about your unit, specifically.
Overview Map
Powder Ridge
The Meadows- Glen Hame Home
Blackjack Ridge Homes
Sugarplum Townhouses
Superior Point
Village at Sugarplum
Hellgate Condos
Fort House

Early & Late Evening Arrival Information
Early Arrivals | We understand that you are excited to begin your vacation and you want it to be perfect. Please allow our staff time to get your rental cleaned properly by observing our check-in time. Your vacation rental property is scheduled to be ready for occupancy beginning at 4:00 PM. You may inquire about early check-in on the day of your arrival at 801-742-3880 but remember that it is not always possible to grant such requests. If you wish to pay for a guaranteed early check-in before your arrival date, and the property is available, we can sometimes accommodate you. Please call the reservations office at 800-562-2888 for details.

Late Arrivals | If you arrive after the Operations Office, located at the Village at Sugarplum, closes for the evening, (usually between 5 – 6 PM) please call the night manager. Here are important phone numbers for your check-in:
Operations Office: 801-742-3880
Village at Sugarplum, Superior Townhouses, Superior Point and the Meadows: 801-742-3880
Powder Ridge: 801-742-2624
Hellgate Condominiums: 801-742-2020

Of Note
All of our homes and condos are non-smoking. Smoking in a unit will result in smoke extraction charges and a minimum cleaning charge of at least $200 but not to exceed $1500.

Please remember that these homes and condos are privately owned. Please treat them with respect.

During the winter season, it is required that you have at least 2 (two) days of groceries per person, due to heavy winter storms and possible road closures. There is ONLY a small convenience store in the canyon at Snowbird.

Grocery Shuttle Information (Winter Season Only)
Grocery Shuttle is available by calling 801-933-2492 to make a reservation. This is a same day service. This shuttle will take you to Smith’s Grocery Store at the base of the canyon. Any fees will be quoted to you when you call to make a reservation.

Upon Check Out, please…

  • Leave all used towels in the bathroom on the floor
  • Collect all trash in the bags provided and leave it in the kitchen on the floor
  • Fill and start the dishwasher
  • Ensure all doors and windows are closed and locked
  • Ensure everything is turned off (TV’s, lights. etc)
  • Return the keys to the office
  • Double check for all of your belongings. We cannot be responsible for items left behind – though we will try to return them if they are found. We will let you know cost of postage for shipment.

Need a Ride?
If you have last minute shuttle needs – you may call Canyon Transportation for assistance. Their number is (800) 255-1841. You can also make last minute changes with them for previously arranged shuttles.

If you need a ride within the canyon in the evening – call the Ride Desk at (801) 933-2492.

The free Alta Town Shuttle (also known as the Alta Bypass Shuttle) can be reached by calling (801) 301-0122 during the day.

Snowed out the Canyon? (Winter Season Only)
If you arrive in Salt Lake City, during the winter season, and the canyon is closed, the Sandy Hampton Inn is a convenient option for overnight lodging. Canyon Services Guests can get a special rate for a King or Double Queen Room, which includes breakfast. Hotel address: 10690 S Holiday Park Dr. Sandy, UT, 84070. Only a 30 minute drive up to Alta and Snowbird.

Arrival & Grocery ​Store Map